Support throughout your journey
Two teams are dedicated to helping you access and afford OXERVATE® and answer questions you may have.
Get help accessing your OXERVATE® prescription
When your doctor prescribes OXERVATE, you may also enroll in Dompé CONNECT to Care, a support program provided by the manufacturer of OXERVATE to help with:
- Insurance verification
- Prior authorizations
- General questions
Speak to a Dompé CONNECT to Care representative:
1-877-422-4412,
Mon – Fri, 8 AM – 8 PM ET
Accredo Specialty Pharmacy delivers OXERVATE directly to you*
With OXERVATE, you don’t go to the pharmacy every time you need a refill. Instead, Accredo ships OXERVATE to your home every 2 weeks, throughout your 8-week course of treatment. An Accredo pharmacist can answer questions about dosing, administration, and what to expect during treatment.
In addition to coordinating your OXERVATE deliveries, Accredo can help you explore financial assistance options.
*Unlike retail pharmacies, a specialty pharmacy only provides medications used to treat rare or complex diseases or conditions.
Speak with an Accredo representative:
1-877-831-8112, Mon – Sat 8 AM – 8 PM ET
Pharmacist support is available 24/7.
The 5-step fulfillment process
Take a closer look at how Dompé CONNECT to Care and Accredo Specialty Pharmacy will support you through your OXERVATE experience:
Storage guidelines
OXERVATE is supplied in an insulated pack, in weekly cartons containing 7 multiple-dose vials. This may include either frozen and/or refrigerated gel packs or, in some cases, dry ice.
- Remove the weekly carton(s) of OXERVATE from the insulated pack and store for up to 14 days in a refrigerator in the original carton as soon as you can
- Store the weekly carton(s) at 36 °F to 46 °F (2 °C to 8 °C) no later than 5 hours from when you receive the medicine from your pharmacy. Do not freeze
- Once you open a vial of OXERVATE, you don’t need to refrigerate it between doses. It can go wherever you do as long as you can keep it at room temperature up to 77 °F (25 °C). After 12 hours, throw the vial away
- OXERVATE is stored in a freezer at the pharmacy. If you start treatment right away after receiving the weekly carton, you will have to wait until the first vial is thawed. Thaw the vial at room temperature up to 77 °F (25 °C). Thawing the vial could take up to 30 minutes when kept at room temperature
- Keep all medicines out of the reach of children
Preparing for treatment
You may have questions when you’re prescribed OXERVATE. Here are sample questions to consider asking your doctor.
- Why was I prescribed OXERVATE?
- What is neurotrophic keratitis?
- Where do I get OXERVATE?
- Do I have to keep OXERVATE refrigerated at all times?
- I’ve never used an eye dropper like this. How does it work?
- What are the possible side effects of OXERVATE?
- What kind of eye pain might I experience?
- When can I expect to see results?
Download the OXERVATE Patient Brochure and use the Doctor Discussion Guide during your next appointment.
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