every step
of the way

Once prescribed, two teams are dedicated to helping you access and afford OXERVATE®, and answer any questions you may have.


Get help accessing your OXERVATE® prescription

When your doctor prescribes OXERVATE, you may also enroll in Dompé CONNECT to Care, a patient support program provided by the manufacturer of OXERVATE to help with:

  • Insurance verification
  • Financial assistance
  • Prior authorizations
  • General questions

Speak to a Dompé CONNECT to Care representative:

Mon – Fri, 8 AM – 8 PM ET


Accredo Health Group Inc., a specialty pharmacy, manages deliveries of OXERVATE directly to you

With OXERVATE, you don’t go to the pharmacy every time you need a refill. Instead, a specialty pharmacy called Accredo ships OXERVATE to your home every 2 weeks, throughout your 8-week course of treatment. In addition to coordinating your OXERVATE deliveries, the Accredo pharmacist can also answer questions about dosing, administration, and what to expect during treatment.

Unlike retail pharmacies, a specialty pharmacy only provides medications used to treat rare or complex diseases or conditions.

Speak with an Accredo specialty pharmacy professional:

1-888-454-8860  24 hours a day,
7 days a week


Storage guidelines

OXERVATE is delivered in an insulated pack with dry ice. Use gloves when opening to protect your hands.

Weekly cartons containing OXERVATE vials

  • Keep in the refrigerator between 36°F to 46°F (2°C to 8°C)
  • Keep for up to 14 days
  • Keep vials in the weekly carton until required for use
  • Do not refreeze the vials. Do not shake the vials

Each daily vial

  • Once opened (connecting the vial adapter to the vial), store vial in the refrigerator between 36°F to 46°F (2°C to 8°C) or at room temperature up to 77°F (25°C) for up to 12 hours

Throw away used vial 12 hours after opening even if there is eye solution still left in the vial.

Keep all medicines out of the reach of children.

A thumbnail of the OXERVATE® Brochure
A thumbnail of the OXERVATE® Brochure
Start the Conversation

Preparing for treatment

Feeling uncertain about the process? Don’t know what to expect? Use these sample questions to help start a conversation with your doctor and get the information you need to feel confident using OXERVATE.

  • Why was I prescribed OXERVATE?
  • What is neurotrophic keratitis?
  • Where do I get OXERVATE?
  • Do I have to keep OXERVATE refrigerated at all times?
  • I’ve never used an eye-dropper like this. How does it work?
  • What are the possible side effects of OXERVATE?
  • What kind of eye pain might I experience?
  • When can I expect to see results?

Download the OXERVATE Patient Brochure and use the Doctor Discussion Guide on page 19 during your next appointment.


Now that you're ready to begin treatment, make sure you're familiar with the proper dosing and administration for OXERVATE.  Learn how to use

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Important Safety Information


  • OXERVATE is a prescription eye drop solution used to treat a condition called neurotrophic keratitis.

Before you use OXERVATE, tell your doctor about all of your medical conditions, including if you:

  • have an infection in your eye. If you get an eye infection while using OXERVATE, talk to your doctor right away.
  • are pregnant or plan to become pregnant. It is not known if OXERVATE will harm your unborn baby.
  • are breastfeeding or plan to breastfeed. It is not known if OXERVATE passes into your breast milk. Talk to your doctor about the best way to feed your baby if you use OXERVATE.

How should I use OXERVATE?

  • Use 1 drop of OXERVATE in the affected eye or both eyes if needed, 6 times each day, about 2 hours apart starting in the morning. Continue your treatment for 8 weeks.
  • If you use any other eye drops, wait at least 15 minutes before or after using OXERVATE. This will help to avoid one eye drop diluting the other eye drop.
  • If you also use an eye ointment or gel or an eye drop that is thick, use OXERVATE first, and then wait at least 15 minutes before using the other eye ointment, gel, or drops.
  • If you wear contact lenses in your affected eye or both eyes remove them before using OXERVATE and wait 15 minutes after using OXERVATE before reinserting them.
  • Do not use other eye medicines without talking to your doctor.
  • Talk to your doctor first before you stop using OXERVATE.

What should I avoid while using OXERVATE?

  • Your vision may be blurred for a short time after using OXERVATE. If this happens, wait until your vision clears before you drive or use machines.

What are the possible side effects of OXERVATE?

  • The most common side effect of OXERVATE is eye pain, enlarged blood vessels in the white of the eyes, swelling of the eye, and increase of tears.

Tell your doctor if you have any side effects that bother you. These are not all the possible side effects of OXERVATE.

For more information about OXERVATE talk to your healthcare provider or pharmacist.

You are encouraged to report negative side effects of prescription drugs to the FDA. Visit, or call 1‑800‑FDA‑1088. You can also contact Dompé U.S. Inc. at 1‑833‑366‑7387.

Please see full Prescribing Information and Patient Information for OXERVATE.